SpinAUD Privacy Policy: How We Look After Your Personal Information

When you sign up and play with us, you trust us with some of your personal details. We don’t take that lightly. This privacy policy explains what information the SpinAUD website collects, why we need it, how we keep it safe and who we may share it with. It also covers the choices you have over your data. We’ve kept the language simple and jargon-free, so you can understand exactly what happens to your information.

Our Commitment to Your Privacy

Running an online casino means handling information people care about, like names, dates of birth, ID documents and payment details. Our approach is straightforward. We collect only what we need to run your account, keep it secure and meet our legal obligations, and we’re open about how that information is used. We don’t sell your personal data to anyone, full stop. Every member of our team who handles player information is expected to treat it with care, and access is limited to the people who actually need it to do their job. We aim to handle your information in line with applicable privacy laws, including Australian privacy principles where they apply. This policy works together with our terms and conditions, so by using SpinAUD, you’re agreeing to both. If anything here is unclear, our support team is always happy to explain.

Information We Collect

Details You Give Us

When you register, we ask for basic information such as your name, date of birth, email address, phone number and residential address. We also store your username and an encrypted version of your password. If you contact our support team, we keep a record of those conversations so we can help you properly.

Verification Documents

Before your first withdrawal, we’ll ask you to verify your identity. That usually means a government-issued photo ID, and sometimes proof of address or proof that a payment method belongs to you. These documents help us confirm you’re over 18 and protect your account from fraud.

Payment Information

When you deposit or withdraw, we record details like the payment method, amounts, dates and transaction references. Card and banking details are handled through secure payment processors. We don’t store your full card number or your online banking login.

Activity and Device Information

We automatically collect some information when you use our site, such as your IP address, device type, browser and the pages you visit. We also keep a record of your bets, games played, bonuses claimed and account activity. This helps us run the site smoothly, settle bets correctly and spot unusual behaviour.

How We Use Your Information

Purpose	What It Involves
Running your account	Creating your profile, managing your balance and settling bets
Verifying your identity	Confirming your age and details before withdrawals
Processing payments	Handling deposits and withdrawals in AUD
Keeping you safe	Detecting fraud, protecting accounts and preventing misuse
Applying promotions	Tracking bonus eligibility and wagering progress
Supporting you	Answering questions and resolving issues
Responsible gambling	Applying limits and self-exclusion, and spotting signs of harm
Meeting legal duties	Complying with laws, including anti-money laundering rules
Improving SpinAUD	Understanding how the site is used so we can make it better
Marketing	Sending news and offers, only if you haven’t opted out

Cookies and Similar Technologies

Like most websites, SpinAUD uses cookies and similar technologies to make things work properly. Cookies are small files stored on your device that help us remember you between visits, keep you logged in and save your preferences. Some are essential, which means the site wouldn’t function without them, such as those that keep your session secure while you play. Others help us understand which pages are popular and where people run into problems, so we can improve the experience. We may also use cookies to measure how well our promotions perform. You can control or delete cookies through your browser settings at any time. Just keep in mind that blocking essential cookies may stop parts of the site, like logging in or placing bets, from working correctly. We don’t use cookies to collect your verification documents or payment details.

Who We Share Your Information With

We only share your personal information when we need to, and only with parties who are expected to protect it. These may include:

• Payment providers: Banks and payment processors that handle your deposits and withdrawals securely.
• Verification services: Trusted partners that help us confirm your identity and age.
• Fraud prevention partners: Services such as iovation and ThreatMetrix that help detect suspicious activity and protect accounts.
• Game and technology providers: Studios and platforms that run the games you play, where they need limited data to operate them.
• Professional advisers: Auditors, lawyers or consultants, where needed to run our business properly.
• Authorities and regulators: Where the law requires us to share information, such as for anti-money laundering checks or a lawful request.

We never sell your personal data or rent it out to advertisers.

How We Keep Your Data Secure

Security sits at the centre of everything we do with your information. All data moving between your device and SpinAUD travels over an encrypted connection, so it can’t easily be read by anyone else along the way. Passwords are stored in encrypted form, which means even our team can’t see them. We work with fraud prevention partners to monitor for unusual logins and suspicious activity, and we’ll step in if something doesn’t look right. Access to personal information inside our business is limited to staff who need it, and we review that access regularly. Verification documents are stored securely and used only for checking your identity. No online system can be completely risk-free, but we work hard to keep your details protected. You can help too by using a strong password, keeping it private and logging out on shared devices.

How Long We Keep Your Information

Type of Information	How Long We Keep It
Account details	While your account is open, and for a period afterwards as required by law
Verification documents	For as long as needed to meet identity and anti-money laundering obligations
Transaction and betting records	For the period required by financial and legal record-keeping rules
Support conversations	As long as needed to resolve your query and keep a reasonable service history
Marketing preferences	Until you change them or your account is closed
Self-exclusion records	For as long as needed to honour your exclusion and protect you

When we no longer need your information, we delete it or make it anonymous so it can’t be linked back to you.

Your Privacy Choices and Rights

• Access your data: You can ask us for a copy of the personal information we hold about you.
• Correct your details: If something is wrong or out of date, let us know and we’ll fix it.
• Opt out of marketing: You can unsubscribe from promotional messages at any time, without affecting your account.
• Manage cookies: Use your browser settings to control or delete cookies on your device.
• Ask about deletion: You can request that we delete your information, though we may need to keep some records to meet legal obligations.
• Raise a concern: If you’re unhappy with how we’ve handled your data, tell us and we’ll look into it. Reach our team through the options on our Contact Us page.

Marketing and Your Preferences

We like to keep our members in the loop about new games, promotions and site updates, but only in a way that respects your choices. If you haven’t opted out, we may send you occasional messages by email, SMS or through our official channels. Every marketing message gives you an easy way to unsubscribe, and you can also change your preferences by contacting our support team. Opting out of marketing won’t affect important account messages, such as verification requests, payment confirmations or changes to our terms, because those are part of running your account. We also take care not to market to anyone who shouldn’t receive it. If you’ve chosen to self-exclude or take a break from gambling, we’ll stop sending you promotional content for that period. Your wellbeing matters more to us than any campaign, and we’ll always respect a request to stop.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect new features, changes in how we work or updates to privacy laws. When we make a significant change, we’ll post the new version on this page and may also let you know through the site or by message. We recommend checking back now and then so you’re always up to date. The date at the top of this page shows when the policy was last revised, which makes it easy to spot whether anything has changed since your last visit. Older versions are available on request. If you keep using SpinAUD after an update, you’re agreeing to the revised policy. If you ever have questions about a change, our support team can walk you through what it means for you.

Conclusion

Your privacy matters to us, and this policy is our promise to handle your information with care. We collect only what we need, use it to run and protect your account, share it only when necessary and never sell it. You can access, correct or ask about deleting your data, and opt out of marketing whenever you like. If you have questions about your information, our team is always ready to help. Thanks for trusting SpinAUD with your details.

Frequently Asked Questions

1. What personal information does SpinAUD collect?

We collect details you give us, like your name, date of birth, contact information and verification documents, plus payment records and activity data such as bets, games played and device information. We use this to run, protect and improve your account.

2. Does SpinAUD sell my personal data?

No. We never sell or rent your personal information to advertisers or anyone else. We only share data with trusted partners when needed, such as payment providers and fraud prevention services, or when the law requires it.

3. Why does SpinAUD need my ID documents?

Verification documents help us confirm you’re over 18, protect your account from fraud and meet anti-money laundering obligations. They’re stored securely and only used for identity checks, not for marketing or any unrelated purpose.

4. How do I stop receiving marketing messages?

Use the unsubscribe link in any marketing message, or contact our support team and ask to be opted out. You’ll still receive important account messages, like payment confirmations and verification requests, as these are needed to run your account.

5. Can I ask SpinAUD to delete my data?

Yes, you can request deletion by contacting our support team. We’ll remove what we can, though some records, such as transaction history and verification details, may need to be kept for a period to meet legal obligations.